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Refund Policy

At P&T Washing, we strive to provide high-quality pressure washing, gutter cleaning, and window cleaning services. This Refund Policy explains how refunds and service adjustments are handled.

1. Satisfaction Guarantee

If you are not satisfied with the results of your service, please contact us within 48 hours of completion.

We will:

  • Revisit the property

  • Inspect the area of concern

  • Re-clean or correct the issue at no additional cost
    …as long as the concern is related to the original service performed.

2. Eligibility for Refunds

Refunds may be issued only under the following conditions:

  • We were unable to complete the service due to an issue on our end

  • A service was billed or charged incorrectly

  • A re-clean inspection confirms that the original service was not performed properly

Refunds are not offered for:

  • Pre-existing damage or stains that cannot be removed

  • Issues caused by structural defects (gutter damage, rotten wood, loose paint, etc.)

  • Results that fall outside normal expectations for pressure washing or cleaning

  • Work areas that were inaccessible or unsafe

3. Non-Refundable Situations

No refunds will be issued for:

  • Missed appointments or no-shows

  • Cancellations made within 24 hours of the scheduled service

  • Services already completed that meet professional cleaning standards

  • Stains or damage that power washing cannot remove (rust, oxidation, deep oil stains, paint failure, etc.)

  • Issues caused by customer-provided materials or instructions

4. Quality Limitations

Some surfaces may not achieve a “like-new” result due to:

  • Age

  • Material deterioration

  • Oxidation

  • Permanent staining

  • Prior improper cleaning

These limitations are not valid reasons for a refund.

5. Payment Disputes

If you believe a charge is incorrect, contact us before filing a dispute with your bank or card issuer.
We will work with you to resolve the issue quickly.

6. How to Request a Refund or Re-Clean

To request a refund, re-clean, or service review, contact us:

  • Name

  • Service address

  • Date of service

  • Description of the issue

  • Photos (if possible)

We will respond within 1–2 business days.

Contact:
Email: [Insert Email]
Phone: [Insert Phone Number]

7. Refund Method

Approved refunds will be issued using the same payment method you used originally, unless otherwise agreed.

Please allow 3–7 business days for processing.

8. Policy Updates

P&T Washing may update this Refund Policy as needed.
Updates will be posted on this page with a revised “Last Updated” date.

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